New permissions to manage event booking

Administrators on Premier plans can now further customize permissions and roles for their users with new settings for executives, assistants, or scheduling admins.


Bypass booking policies

People with permission may override any set scheduling policies for the designated space(s) or location(s). This setting would be most useful for office managers, executive assistants, or other folks who manage scheduling for other people.

How this works:

  • Members without this permission will have scheduling policies enforced
  • Members with this permission will be able to override any set scheduling policies
  • Admins are able to bypass booking policies by default

Manage events

Like bypassing policies, this setting is handy for people who manage scheduling for for others. People with permission may edit details or cancel events within the designated space(s) or location(s). Note that some event changes may require the user to have additional permissions within Google, Office 365, or Exchange.

How this works:

  • Members without this permission are able to manage only the events they have created
  • Members with this permission will be able to manage all events
  • Admins are able to manage all events by default

Skip Check-in

People with this permission will not have room reservations automatically unbooked if they forget to check in within the specified time. This setting is most useful for executives and other team members who's meetings should remain on the calendar.

How this works:

  • By default, all unconfirmed meetings will be automatically unbooked when the Abandoned Meeting Protection setting is enabled
  • All meetings organized by members with this permission will be confirmed automatically, and will not be canceled

Device Status: A Consolidated View

Robin Administrators will now see improved navigation and a simplified view of device reporting within the web dashboard. Starting today, the "Analytics > System Status" and "Manage > Devices" tabs will be consolidated into a single overview for device management.

Where to view device information

To see the current status of configured Room Displays as well as the details around each device, navigate to Manage > Devices > Room Displays. The System Status page has been removed from Analytics, and Administrators looking for the link there will be redirected to Manage > Devices.

Looking for a way to filter by building? You’ll have options to view displays by their assigned location in the coming weeks.

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User Groups in Analytics Exports

Want to know which teams are creating meetings or reserving desks?
Customers, with a Pro or Premier plan, who have the ability to download exports will now see User Group information in the reports. Creator's Group(s) and Host's Group(s) have been added in the event history report and Creator's Group(s) and Assignee's Group(s) have been added in the desk reservation history report. If a user is a member of more than one group, all applicable groups are listed and separated by commas.

If you are importing the downloaded report into a different system, please note that new fields have been added between the name and email address fields.

Event History Report * Screen Shot 2019-07-16 at 4.07.35 PM.png *snippet of report.

The Robin Help Center provides a guide to all the fields in the event history and desk reservation history reports.

A faster way to book your desk from mobile

A revamped desk booking experience arrives in mobile this week. It’s packed with improvements, including fully interactive maps. With results on the map, you can grab a desk in the perfect corner of the office, or find a better place to work for the afternoon before you even get to the office.

If you have desks enabled on your account, you’ll find a new option to browse results from a fully interactive map instead of the standard list of desk names in search results.

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As the workplace gets more complicated, admins will need better ways to introduce changes to their teams without retraining new workflows. We believe maps are a key foundation to building a flexible office for admins and employees alike. Today’s mobile release is the first step of many aimed at helping you manage more of the workplace — not just conference rooms.

What it does

For those familiar with workplace maps already, you'll recognize a few differences to make the whole experience a little bit better. Mobile is the first place you’ll see the brand new Workplace Map engine. The new maps are built from the ground up to support not just desks and conference rooms, but a growing collection of integrations that power modern offices. They load faster, with smarter label rendering at all zoom levels… even if you’ve named your desks something terribly long.

Scout a new desk, or manage your current assignment Explore points of interest near your new seat (e.g., elevators, or something more interesting)

Faster availability summaries w/ full context of where the rest of your team sits, so you can make the best decision for the day’s work.

Why maps matter

Unlike conference rooms, finding your desk can be harder when there are hundreds or thousands to choose from.

We've heard how important wayfinding is to navigating a sea of seating well. For admins trying to introduce their workplace to activity-based work or flexible seating arrangements, lists of desks don't onboard folks in the right way.

Going forward, you can expect maps to become the preferred way to use new features. If you haven't set up your floorplan in Robin yet, it's a great time to get started — especially if you're considering introducing outside the usual admin group.

Learn how to get started

Groups and Roles: New ways to manage users

Administrators can now add users to groups from within the Robin dashboard, or sync member and group information from existing user management tools. Grouping users into department, project team, or location opens up a suite of new features for both the end user and account administrators.


A more robust directory search for users

The People tab lists all employees with Robin accounts and includes key details about where they sit, which group or department they’re part of, and their contact information. This directory view makes it easy to find answers to common questions within the office, such as which floor does the marketing team sit on? Or, how do I get in touch with the person who has administrator access to Robin? Today group information is included within the web and mobile apps. Later this summer, expect group search to make its way to kiosk as well.

Greater insight into how your office works

Get visibility into how different departments use space within your workplace by filtering Utilization insights by group. Are people on the marketing team more likely to reserve spaces with screen share and presentation capabilities? Are there enough of these spaces for the size of the team today, or should the IT team consider outfitting an underused space with the necessary amenities? Start thinking about what your workplace needs to support employees today, and what’s needed in order to scale.

Group information will be included with the standard event and desk exports in early July, and visualizations of this data will make its way to the Insights page later this summer.

Enforce permissions and customize access to features based on groups and custom roles

Administrators on all plans can assign individuals or groups to one of the three default roles: Member, Admin, or Owner. Each of these roles has varying level of access to scheduling and management within Robin.


Account administrators on Premier and legacy Enterprise plans can create custom roles which comply with existing booking policies and levels of access control. For example, create a custom role which restricts certain groups from booking spaces or desks on a specific floor. Or, choose which content members are able to see from the web dashboard and mobile apps by hiding billing, analytics, or people tabs for certain roles. Groups or individual members may be assigned to any of these roles.

Who’s impacted

Account administrators can create and manage groups and permissions for that group.

The ability to sync user and group information from user management tools like Okta or Active Directory is available to Premier plans. Custom roles and permissions are available to Premier plans.

How to get started

Want to create groups for your organization? Here’s how to get started.

Ready to dig into custom roles? This guide shows you how.

Beta Feature: Making Permissions more intuitive for users in multiple groups

We've changed the way permissions work to create an experience that's easier to understand and configure for your users and groups. This change affects organizations that opted into the Permissions Beta only.

What’s changing?

Early Beta: Users have the access allowed by their most restrictive role.

For example: If a user belonged to two groups, one group with access to "A" and another group with access to "A" and "B", then the user would only be able to book "A".

Now: Permissions are additive, and users have access to the greatest number of permissions allowed to them. That same user from the example above now has access to book "A" and "B".

Why are we making this change?

Your feedback throughout this early Beta period was clear — the old way was super confusing, and hard to manage for larger organizations where users belonged to multiple groups. Before releasing to everyone, we’ve decided to change the way permissions are applied.

With this change, the actions that a user is allowed to do is the sum of all the things their roles and groups allow them to do. If the user belongs to any groups with a role that allows for something (e.g., booking a room) then the user will be able to do it — even if another role doesn't grant this permission.

This approach makes managing permissions more straightforward, since you now only need to determine if a user belongs to a group which has permission to do something. You can also grant power with a new role without reviewing all existing role assignments.

Today's change was key to making the feature more intuitive, and the additive permissions approach should be familiar for teams already using Role-Based Access Control across their organization.

What should administrators do?

If you have created custom roles, we recommend taking a minute to review any groups with multiple roles assigned. You may need to update them to avoid granting access to rooms you’ve explicitly blocked previously. See below for tips on how to do this.

Understanding and modifying the default roles

Does this statement apply to your organization?

“Everyone can book everything (all rooms and/or desks) in our organization.”

If so, then change nothing. Remember that all new users with automatically join with the Member role, and that this role allows booking all spaces and/or desks by default.

If this isn't the case for your organization, then you'll want to modify the permissions for the Member role by restricting them to the lowest common level of access. This may mean preventing members from booking any spaces or desks at all.

Creating custom roles

In the new permissions model launched today, permissions are now additive.

So if this statement applies to your organization:

“People in the Marketing group can book anything on the 6th floor except for two executive board rooms;”

Then you'll want to do the following:

  1. Modify the default Member role by restricting any spaces, levels or locations that aren't bookable by everyone.
  2. Create a custom role that's allowed to book anything on the 6th floor. For that same role, add two exclusions for the executive board rooms.
  3. Assign the Marketing group to the new custom role. Ensure that the group contains the appropriate members -- you can use SCIM to sync these automatically from your Identity Provider.

In this case, everyone in the marketing group starts with the default permissions allowed for the Member Role, and then gets the added permissions of new custom role.

Assigning permissions to a single user

“I only want this to apply to a single person, why do I have to make a group?”

Today, roles must be assigned to a group, and not a specific user. If you’ve created many highly specific policies meant for specific users, you’ll need to create a group and assign the policy to them that way.

Calendar extension refresh, featuring activities

Opportunities for collaboration aren't confined to traditional meetings. In most modern offices, remote teams connect through video conference, managers help their direct reports grow in weekly one-on-ones, and focused work -- either alone or with a peer -- all contribute to employee productivity.

The workday contains multiple activities, and the refreshed calendar extension highlights the best spaces for getting work done and the best times based on who needs to be included.

The extension works alongside Google and Outlook, and updates recommended spaces and/or times based on user input.

How it works

Select an activity type from the drop down based on what you need to get done.

Adding new invitees? The extension will find times that work for everyone on the list, and call out how many spaces are available at that time.


Need a space? Suggested spaces will populate based on the activity type and invitee count. Find spaces that have the resources needed to get work done -- whether that's a whiteboard, audio conferencing support, or space for 100 people.

If you're scheduling a call with a remote team member, add a space for them too.


Release Timeline

Robin is available as a browser extension for Google Calendar, or add-in for Office 365 (Outlook).

May 2 - Roll out to all Robin administrator accounts.

May 15 - Roll out the browser extension (Chrome, FireFox, Safari) to all users with Google Calendar.

June 15 - Roll out the Outlook add-in to all users with Office 365.

Activities will make their way into Insights, and the web and mobile apps later this spring.

Learn More

New controls for managing your workplace

We've launched a handful of new tools which allow administrators greater control over their workplace.

Available now for all plans

Allow booking between set hours. This booking policy may be applied to all spaces within a location, or specific spaces to restrict the hours which they can be booked through Robin's mobile or web apps.

Good for: Offices which support co-working spaces and multi-use spaces


Available now for accounts on the Roles & Permissions Beta

Interested in testing out the Roles & Permissions beta? Reach out to your account rep for more information.

Ability to modify default roles. Administrators may now override and customize the default permissions for the member, admin, and owner roles. This opens up the possibility to restrict all new users from certain navigation elements or booking within certain locations as soon as they create a Robin account.


Hide the People Search feature from the web dashboard and mobile app. The People tab is a directory listing of all of the Robin users within your organization, and is available to all members by default. If you'd prefer to hide this tab for members or users with specific roles on web and mobile, uncheck the box.

Hide the Analytics feature from the web dashboard. The analytics tab shows office utilization information, and is available to all members within your organization by default. If you'd prefer to hide this tab for members or users with specific roles, uncheck the box.


Hide meeting details from the web dashboard. This privacy-focused feature will mask meeting details for any meetings the user isn't participating in as an organizer or invitee. From the schedule and space overview pages, events will show as "Reserved." Administrators will still be able to see all details.

Looking to manage privacy settings for display apps like Rooms or the Status Board? Read more.


See availability of desks on kiosks

Organizations that have added desks to their maps in Robin, can now see them on interactive kiosks. Folks in the office have more visibility on what resources are available on a floor and see who is sitting at an occupied seat.

Robin Kiosk With Desks.png

  • Tap on an available desk, in green, to see the desk name and its amenities.
  • Tap on an occupied desk, in gray, to see the name of the person currently sitting at the desk.

Drill into office insights to see how spaces perform over time

Facilities and real estate teams can now get more granular insights into the performance of spaces they manage.

New filters on the Insights page highlight utilization of a specific space, allowing you to compare data points:

  • Do some spaces have higher recapture rates than others?
  • Which 4-person meeting rooms are used more than others throughout the day?
  • Has utilization increased or decreased over time?

Expanded time ranges now show up to six months of historical data to help call out changes over time and seasonal trends.


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